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NCLC

How to restore time slips that were lost during the transfer from the the eCenter?

Posted By

The Timekeeper charged her time to the Client that still active in the eCenter but was inactive in the Timeslips at the time when the slips transfer was performed. Now theses slips are lost and the Timeslips tech support said that they don't back up the eCenter database. But these slips must have gone somewhere. Any thoughts would be greatly appreciated.

  • 0

    Sage Timeslips does back up the eCenter databases.  We only keep these backups for 30 days, however.  If the slips in question were in the database that you synchronized last week, yes we can restore that database and have it available for you to re-download.

  • 0

    Have you tried reopening the client in Timeslips?  The slips may indeed be in the database, but you can't see slips for Inactive clients.

    Hope this helps.  

    If you think this suggestion was especially helpful, please consider rating it within the five star option, or clicking the green Yes button next to the "Did this answer your question?" option below.  Thanks.

    Nancy Duhon, Esq.

    Master Certified Consultant for Timeslips,Certified Consultant for Amicus Attorney and Credenza

    Duhon Technology Solutions, LLC

    a member of Certified Resources Network, LLC

    [email protected]

    404-325-9779

    Providing personalized local and remote online support for Timeslips users for over 20 years. Available for private consultations, including older/unsupported versions.

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