What are the options and costs to renew licensing? We're up for renewal and we don't need as many nor do we need three support incidents. The sales agent is doing everything possible to avoid answering questions. 

We have 8 licenses and the renewal is $3,357. We only need 7 and the sales agent insisted someone may not be able to log in. We're aware of how many licenses are being used at any given time, mentioned this and then the conversation stopped and the wrong licensing agreement was sent. 

Can someone please point me to licensing costs and what plans are available for renewal? 

Thank you