Andy Collado, first I've heard of that. Then again, clearing licenses is not something a lot of folks do often. Would try it from another keyboard first.

But also, if you have Premium, the lastest release is: 30.0.1.54 - dated August 24, 2021.

Nancy Duhon, Esq.
Duhon Technology Solutions, LLC
Master Certified Consultant for Sage Timeslips
Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions.
404-325-9779
[email protected]

we updated to the latest and our issue persists.

Andy Collado, was discussing this with some colleagues last night on our monthly Zoom call and can now confirm that some sites do have this problem, but not all sites. Still not sure what is causing it, but one piece of advice was to open the window as large as you can (drag the corners) to try and get the list to display without the need to scroll.

Andy Collado, was discussing this with some colleagues last night on our monthly Zoom call and can now confirm that some sites do have this problem, but not all sites. Still not sure what is causing it, but one piece of advice was to open the window as large as you can (drag the corners) to try and get the list to display without the need to scroll.

This will be difficult with really numerous users, but see if you can get it to display all the licenses without scrolling.

Alternatively, if you can get everyone logged out, then just Clear ALL licenses. Workstations will reacquire a license silently upon first login. They will never know it is happening.

Hope this helps.

Nancy Duhon, Esq.
Duhon Technology Solutions, LLC
Master Certified Consultant for Sage Timeslips
LawPay Partnered Consultant
Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions.
404-325-9779
[email protected]

Andy Collado, was discussing this with some colleagues last night on our monthly Zoom call and can now confirm that some sites do have this problem, but not all sites. Still not sure what is causing it, but one piece of advice was to open the window as large as you can (drag the corners) to try and get the list to display without the need to scroll.

This will be difficult with really numerous users, but see if you can get it to display all the licenses without scrolling.

Alternatively, if you can get everyone logged out, then just Clear ALL licenses. Workstations will reacquire a license silently upon first login. They will never know it is happening.

Hope this helps.

Nancy Duhon, Esq.
Duhon Technology Solutions, LLC
Master Certified Consultant for Sage Timeslips
LawPay Partnered Consultant
Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions.
404-325-9779
[email protected]