Outlook 2019 won't activate Timeslips add-in

SOLVED

I have Timeslips Premium and Outlook 2019 set up on a new Dell laptop (Windows 10).  After completing our billing, Timeslips showed invoices having been sent via email.  Outlook, however didn't send them. Looking at the Add-In Options page in Outlook, the Timeslips Add-in was shown as Inactive.  I went to the Manage Add-ins page.  Timeslips Add-In for Outlook was shown as an available add-in, but when i checked the box to activate it, closed Outlook and then restarted it, the add-in again was shown as Inactive. 

When i highlighted the Timeslips add-in, its file location (shown below the available add-ins box) was blank.  I tried clicking the Add button, navigating to the Timeslips add-in application file in Program Files (...\Timeslips\TSOLAdllIn.dll) and clicking that to add, but Outlook said it wasn't a valid Office Add-in. 

Not sure what to try next. Any suggestions for a solution would be appreciated.

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  • +1 in reply to DanaJ525
    verified answer

    You should still see them in your Sent folder.  Make sure your IT folks loaded the 32-bit version of Microsoft Office.  Timeslips does not work with the 64-bit (which is now the default for Microsoft).

    Nancy Duhon, Esq.
    Duhon Technology Solutions, LLC
    Master Certified Consultant for Sage Timeslips
    Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions.
    404-325-9779
    [email protected]