Is it possible you are seeing only my list? Right click on the area for names and see if my lust is checked. 

is it possible to take a screen shot, sorry I'm not on the computer at the moment and can't pull the info from memory.

My screen won't show the same way..

Do you offer remote support or is this frowned on. My client doesn't have a support agreement another partner decided to use a 3rd part and when he left he took it with him.

Absolutely. You can email me at cschwartz AT 3545consulting.com or click on my name to private message me. If you provide your phone number or email I can reach out to you. 

please check your spam filter, I also IM'd you.