Sage Timeslips

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Write Offs reappearing

Posted By Chealy over 6 years ago

I wrote off a client's charge back in March. It showed the write off and remained the correct new balance through May. Now in June, the amount of the write off is showing again as a previous balance! Any ideas when has happened? This has happened one time before and both times are since we updated to the new versions. HELP!

Charlene

0 Caren2 over 6 years ago

Sounds like might be some corruption. First make sure the write off is linked to the invoice. Assuming it is I would make a backup and run a data verification with only repair the AR balance for the single client. If that doesn't fix it I would suggest restoring the backup and then work with a consultant or support to find the issue.
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0 Chealy over 6 years ago in reply to Caren2

Thank you so much for your response! This worked perfectly. I appreciate your time.

Charlene
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Write Offs reappearing

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