Hey Cindy Morris Williams, as @Caren2 has said, you need your own Product Key to reinstall. We can only provide the installation media/download.  But also, just to be clear, please understand that your data is still viable and can be used with any version of Timeslips 2011 or higher. Think of it more like having a license for Word, and some documents created in Word. If you lose Word, you don't necessarily lose the documents, and another same or older copy of Word can open them.  Can you recover ANYTHING from the crashed computer? Any backups? Often we can find what we need in a backup, so worth a shot. 

Happy to help, but please understand that Sage as a corporation is not likely to assist you, as your version is unsupported.  Certified Consultants don't care whether Sage supports that version. We support anyone we can.

I know when data emergencies happen, folks can get a bit anxious, so just wanted to let you know that if you have the data, all is not lost!

Nancy Duhon, Esq.
Duhon Technology Solutions, LLC
Master Certified Consultant for Sage Timeslips
LawPay Partnered Consultant
Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions.
404-325-9779
[email protected]

Hey Cindy Morris Williams, as @Caren2 has said, you need your own Product Key to reinstall. We can only provide the installation media/download.  But also, just to be clear, please understand that your data is still viable and can be used with any version of Timeslips 2011 or higher. Think of it more like having a license for Word, and some documents created in Word. If you lose Word, you don't necessarily lose the documents, and another same or older copy of Word can open them.  Can you recover ANYTHING from the crashed computer? Any backups? Often we can find what we need in a backup, so worth a shot. 

Happy to help, but please understand that Sage as a corporation is not likely to assist you, as your version is unsupported.  Certified Consultants don't care whether Sage supports that version. We support anyone we can.

I know when data emergencies happen, folks can get a bit anxious, so just wanted to let you know that if you have the data, all is not lost!

Nancy Duhon, Esq.
Duhon Technology Solutions, LLC
Master Certified Consultant for Sage Timeslips
LawPay Partnered Consultant
Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions.
404-325-9779
[email protected]