Invoice Pending Approval

Hello! We have recently upgraded to Timeslips Premium and since the update I am having trouble approving prior invoices. I went into Accounts Receivable and then into enter a payment. The invoice that I need to pay says NOTE: Invoice G:21035 is pending approval. So I went to Bills and then to Approve or Clear Bills. There is nothing in the Proof or Revision tabs and the Undoable has several invoices in it but not this specific one. What do I need to do? I am about to start doing billing for April so I need to get this invoice paid so that I can move forward. Please help!

Parents
  • Sounds like that invoice is stuck in the middle of an approval.  Hard to advise how to fix as unable to tell how much of the approval was completed before it stuck.

    If you have Premium, give Technical Support a call. That's what you are paying that annual fee for.  ;-)

    Nancy Duhon, Esq.
    Duhon Technology Solutions, LLC
    Master Certified Consultant for Sage Timeslips
    LawPay Partnered Consultant
    Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions.
    404-325-9779
    [email protected]

Reply
  • Sounds like that invoice is stuck in the middle of an approval.  Hard to advise how to fix as unable to tell how much of the approval was completed before it stuck.

    If you have Premium, give Technical Support a call. That's what you are paying that annual fee for.  ;-)

    Nancy Duhon, Esq.
    Duhon Technology Solutions, LLC
    Master Certified Consultant for Sage Timeslips
    LawPay Partnered Consultant
    Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions.
    404-325-9779
    [email protected]

Children
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