Bill vs. A/R Transaction

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Hey!

While putting in a payment, I realized that a client had positive credit and debit balances. So then I went to the client's bill under the Billing Assistant and the balance says zero and that nothing is due for this billing cycle. Why does the bill not show this positive credit and debit balance? Also, how do I adjust the credit and debit balances to make it zero? An employee before me reversed payments and now everything is really messed up -- I'm attempting to fix it for my boss. Thanks!

***Using Sage Timeslips 2020 Version 

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