• 2021-2022 Sage Timeslips Year-end Winter Schedule

    The Winter season—and year-end—are fast approaching and we want to share our office closure schedule with you:

    • December 24 and 27: Christmas
    • December 31: Sage Support closed in recognition of New Year’s Day
    • January 3: Sage Sales closed…
  • Apache Log4j vulnerability - December 2021

    This post was last updated on December 15, 2021

    Sage and its partners take the security of its customer solutions extremely seriously, and regularly undertakes proactive testing across its products to identify potential vulnerabilities and provide fixes…

  • Announcing Sage Timeslips Premium December 2021 - Service Release

    What's New

    • LEDES Setup Enhancements - When using LEDES 2000 or LEDES XML to export billing information, there are new setup options that provide you with more control over formatting the export files
    • Performance and stability improvements

    This latest…

  • Timeslips eCenter is experiencing intermittent issues

    Various eCenter issues are being reported and we are diligently diagnosing the problem.

    Some users are receiving error messages from a URL of https://www.sagetimeslipsecenter.com/error.htm?aspxerrorpath=/Login.aspx

    The error message is 'The page you requested…

  • Sage Timeslips: Phone and chat temporarily closed on October 6, 2021 for company-wide meeting

    Please note, the Sage support phone and chat resources will be temporarily closed on Wednesday October 6th from approximately 3:45 pm to 5:00 pm ET for a company-wide meeting. But help is still available! If you need assistance during that time, please…

  • Announcing Sage Timeslips Premium August 2021 - Service Release

    What's New

    • “What’s New” pages showing recent feature addition previews
    • Audit Trail enhancements for usability and performance
    • Save/Restore Desktop views for saving and restoring typical workflow windows
    • “Fit to Screen” to recover…
  • Changes coming to Sage Knowledgebase for Sage Timeslips

    UPDATE | 9 August 2021:
    We’ve decided to delay the launch of the new version of Sage Knowledgebase in North America. In short, year-end will be here before we know it and to ensure there is no disruption during what is often the busiest time of year for…

  • Longer than expected wait times on June 23rd

    On June 23, all colleagues globally will participate in a celebration honoring Sage’s 40th birthday. There will be two 90 minute sessions offered for our support analysts to participate in.  Although offices and support will be open, you may experience…

  • Data security and reducing potential threats

    At Sage we take our customers’ privacy and data security very seriously. As more and more business is conducted online, data security becomes an ever more important part of running a business. We need to work together to reduce the risk of potential threats…

  • Announcing Sage Timeslips Premium May 2021 - Service Release

    What's New

    • New filter to limit slips that span multiple days
    • Add the ability to approve A/R transaction without sending a bill
    • Allow conflict checking to prompt for additional custom text to search
    • Customize the format of client names on the Billing…
  • RESOLVED - Sage Timeslips eCenter login outage

    Sage Timeslips eCenter is currently down. (First reported at 9:12am Eastern - Tuesday March 2, 2021)

    - Users are not able to login - system erroneously reports that the Username or Password are incorrect 

    - Data transfers cannot occur due to above is…

  • US Offices and Support Lines will be closed on Monday, January 18 in observance of the Martin Luther King, Jr. National Holiday

    Please note, our US offices will be closed Monday, January 18 in observance of Martin Luther King Day. Help options, including Sage Year-end Center, Sage City, and Sage Knowledgebase, are still available if you need assistance. Please visit www.Sage.com…

  • Announcing Sage Timeslips Premium January 2021 – Service Release

    What's New

    • Running Balance field available on the Accounts Receivable List shows how each transaction affects the client’s balance.
    • My Week/My Month views for the Time and Expense Slip List allow you to see slips for the current week or for…
  • Sage Timeslips: Resolved - Errors when downloading products from Sage Knowledgebase

    The errors when downloading products from Sage Knowledgebase have been resolved. We sincerely apologize for the inconvenience that this issue may have caused you. 

  • Sage Timeslips: Errors when downloading products from Sage Knowledgebase

    We are working to resolve an issue where customers are unable to download their product from Sage Knowledgebase.
    Many report "Error 1016 You’ve requested a page on a website that is on the Cloudflare network. Cloudflare is currently unable to resolve…
  • New and improved: Sage Knowledgebase for Sage Timeslips

    Sage Knowledgebase (Sage KB) just got a major redesign—complete with an updated interface and additional features.  

    What’s new?

    In addition to a cleaner look and easier navigation, the improved Sage KB now offers:

  • 2020-2021 Sage Year-end Winter Schedule

    The Winter season—and year-end—are fast approaching and we want to share our office closure schedule with you:

    Sage Canada closures

    Sage US closures

    • December 25: Christmas Day
    • January 1: New Year’s Day

     

    • November 26 and…
  • Announcing Sage Timeslips Premium October 2020 – Service Release

    What's New for the Update

    Highlights of the Sage Timeslips Premium October 2020 service release include:

    • eCenter ClientAccess Administration
    • Show eCenter Information in Timeslips Navigators
    • New eCenter fields for User-Defined Client Listings
    • New…
  • eCenter login and data entry issues - RESOLVED

    Various eCenter issues are being reported and we are diligently diagnosing the problem.

    Some users are experiencing error messages from a URL of https://www.sagetimeslipsecenter.com/error.htm?aspxerrorpath=/Login.aspx

    The error message is 'The page you…

  • eCenter Data Transfer service is down - RESOLVED

    UPDATE: 9/30/2020 - 11:55am - The transfer service outage is now resolved.  eCenter is fully operational at this time.  Sage understands the inconvenience and thanks you for your patience.

    ----------------------------------------------------------------…

  • New Timesaving Benefits of Timeslips Premium Webinar

    Tune in on Thursday to see the advantages your business could gain from Sage’s most advanced Timeslips product. 

    Webinar topics will include:

    • Capturing your hours on the go with eCenter
    • Easily updating or fixing past invoices with Undo Multiple…
  • Timeslips eCenter outage (07/14/20) - RESOLVED

    From 4:45pm - 6:00pm Eastern (approx.) on July 14, 2020 Sage Timeslips eCenter servers were slow to respond while using the service, and unreachable when attempting to login.

    Sage Global IT corrected the issue and is closely monitoring for any further issues…

  • Announcing Sage Timeslips Premium June 2020 – Service Release

    What’s New

    Highlights of the Sage Timeslips Premium June 2020 service release include:

    • Allow PDF Attachments when Printing Invoices
    • Auto Payments Deletion Option
    • Bill Stage UI Refresh: Add Audit House Name to Bill Stage List - Audit Tab
    • Audit House…
  • Free Sage University Learning and Certification offer Extended through June 30

    Recently, in response to the COVID-19 pandemic and the need to learn new ways of managing our businesses, Sage made select training available to customers and partners free of charge. We are thrilled so many have taken advantage of this opportunity! So…

  • Sage Timeslips eCenter Maintenance

    Hello Sage Timeslips eCenter Users,  

    We hope that each and every one is staying safe during these challenging times and making the necessary provisions to maintain and grow your businesses.  

    We are doing everything we can to minimize the stress related to…