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Allison Sponic

Decreased Invoice - Still See Balance

Posted By

I used the Decrease Invoice feature for the first time in October. The Decrease Invoice is applied to the correct invoice, and the invoice shows as Paid in Full. Unfortunately, December's invoice is off by $488.00. The A/R is showing the correct balance due, but the invoice total is wrong.

For October, we decreased the invoice value by $488.00. This month's invoice is for $1,640.00, but as you see below, it's skewing the total to be $1,152.00. 

What can I do to resolve this? It's confusing my client and me. 

I'm using Safe Timeslips Premium Elite. 

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  • 0

    I do not see any transaction on the invoice that says that specific invoice was decreased.  If the DECREASE INVOICE DETAILS was used, it should have cancelled out that $488.00 invoice in the 90-day column. 

    Did you enter it as a credit and now it's applying to the new invoice instead?

    Since you are using Premium, contact support via Live Chat or schedule an appointment for assistance.

Reply
  • 0

    I do not see any transaction on the invoice that says that specific invoice was decreased.  If the DECREASE INVOICE DETAILS was used, it should have cancelled out that $488.00 invoice in the 90-day column. 

    Did you enter it as a credit and now it's applying to the new invoice instead?

    Since you are using Premium, contact support via Live Chat or schedule an appointment for assistance.

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