Please help

I have downloaded Dec 20, 2022 and just finished the 50 CA sage -Canadian Edition

I went to go and write the User Certification and it has expired. it was downloaded at the same time.

I tried to get help and they said I need an account number to track subscriptions (it’s in the format of 400xxxxxxx) you will need to contact your school or your instructor for support and they will be able to reach out to us on your behalf.

1 I did not receive an account number nor did the other 18 students taking this same course.

2 we don't have an instructor this is a self-paced course. 

so Im hoping you can help me with this as I have other courses that is coming up and this needs to be completed

thank you

Tyann