Payroll feature greyed out

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Hello, I am working my way through the Chapters in the Pearson book "Using Sage 50 Accounting 2020" and in Chapter 8 payroll is starting. Create Paycheque and adjust paycheque are greyed out. I can use the Payroll Cheque run but then I cannot adjust anything. I did install the studentversion. I need help!

Thanks 

Rosaly

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    Hi 

    Thanks for reaching out. Just tried adjusting a paycheque in the sample company using Sage 50 CA Student Version 2021.

    Note that we only provide the software, the database from your Pearson student book would be separate.

    Check that you are logged in as "sysadmin" the default user in single user mode which has access to all modules and functions in the software (check bottom right of the main Sage 50 CA screen). Also check that no extra windows are open when you access the Employee & Payroll module > Paycheques > Adjust Paycheques.

    It should let you proceed like below:


    Hope this helps!

    Warm Regards, 
    Erzsi

  • 0 in reply to Erzsi_I

    Unfortunately all settings are correct but it does not work. payroll is all activated as well for sysadmin.

    See attachment

    Have a great day

    RosalySage Problem.pdf

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