installation problem

SUGGESTED

 Good morning. I use the student version. Today I installed the sage 50. I wanted to open Select an existing company, I chose the SAI document that the teacher gave us , but when I opened it it always led me to go to the New Company Setup. I try everything I can do ,include reset my computer, but still have the problem.

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    SUGGESTED

    Hello ,

    Thank you for reaching out. 

    When you launch Sage 50, right click the Sage 50 icon and select "run as administrator." This should launch a welcome screen similar to the one below. Depending on your backup format. If your backup file extension is .CAB select “Restore from backup”. OR If your backup folder has a .SAI file and .SAJ sub-folder with matching names choose the “select an existing company” option to locate the backup manually. Alternatively, if you have a sample company file open, then these options below are also available via the File menu.



    Note that a Sage 50 CA database is made up of two parts, the .sai file and the .saj folder. The .sai file is a small 1 kb index file which needs the .saj folder which contains the contents of the Sage 50 CA database. If you are missing either of these files, the database will not launch.



    Hope this helps!

    Warm Regards, 
    Erzsi

  • 0 in reply to Erzsi_I

    Hi Erzsi,

    • Thank you for your reply, I had reset the computer, and without keep the file and any app, also stop save the file on one drive, it works now. I think sage 50 is very sensitive software. Thank you!

    Yansu

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