• Errors when downloading products from Sage Knowledgebase

    We are working to resolve an issue where customers are unable to download their product from Sage Knowledgebase.
    Many report "Error 1016 You’ve requested a page on a website that is on the Cloudflare network. Cloudflare is currently unable to resolve…
  • New and improved: Sage Knowledgebase for Sage HRMS and Sage Abra Suite

    Sage Knowledgebase (Sage KB) just got a major redesign—complete with an updated interface and additional features. 

    What’s new?

    In addition to a cleaner look and easier navigation, the improved Sage KB now offers:

  • 2020-2021 Sage Year-end Winter Schedule

    The Winter season—and year-end—are fast approaching and we want to share our office closure schedule with you:

    Sage Canada closures Sage US closures
    • December 25: Christmas Day
    • January 1: New Year's Day
    • November 26 and 27: T…
  • Sage HRMS and Sage Abra Suite: Deferring U.S. Payroll Tax Obligations

    Sage has completed our review of the August 8 Executive Order related to COVID-19, and the subsequent guidance from the Treasury, and have developed steps for you to use to defer payroll taxes in Sage HRMS or Sage Abra Suite.

    Before deciding to defer…

  • Sage is reviewing the Executive Order guidance and the Form 941 Draft

    Guidance for the recent Executive Order was received late Friday. Sage is reviewing to determine potential product updates. Read about the guidance here: https://www.irs.gov/pub/irs-drop/n-20-65.pdf

    We are aware that the IRS posted a draft revision of…

  • We expect the Q3 2020 product update to be available September 17, 2020

    We expect to have the Q3 2020 product update for Sage Abra Suite and Sage HRMS  to be available September 17, 2020. An in product message will be sent when it's available for download.  Visit the Sage Knowledgebase and log on to download the update.

  • Sage is monitoring President Trump’s Executive Order regarding Deferring Payroll Tax obligation in light of COVID-19

    Saturday, August 8, 2020, President Trump signed an Executive Order which directs Treasury Secretary Mnuchin to defer withholding, deposit, and payment of the tax imposed by 26 USC 3101(a), and much of the tax imposed by 26 USC 3201 as is attributable to…

  • We expect the Q2 2020 product update to be available June 18, 2020

    We expect to have the Q2 2020 product update for Sage Abra Suite 9.2 and Sage HRMS 2017 to be available June 18, 2020. An in product message will be sent when it's available for download.  Visit the Sage Knowledgebase and log on to download the update…

  • Sage HRMS: Reporting for the CARES Act (H.R. 748) Employee Retention Credit

    The Employee Retention Credit is a fully refundable tax credit for employers equal to 50% of qualified wages (including allocable qualified health plan expenses) that Eligible Employers pay their employees. This Employee Retention Credit applies to qualified…

  • Sage HRMS and Sage Abra Suite: Reporting for the CARES Act (H.R. 748) Paycheck Protection Program

    The Paycheck Protection Program from the CARES Act authorizes up to $349 billion in forgiveable loans to small businesses to pay their employees during the COVID-19 crisis. All loan terms will be the same for everyone. For additional information, including…

  • Sage HRMS: COVID-19 Legislation

    Sage HRMS: COVID-19 Legislation

    This forum post will be updated when there is legislation that impacts your Sage HRMS product. Currently, the following apply if you use the payroll module:

    Families First Coronavirus Relief Act (H.R. 6201)

  • Free learning - Supporting our customers

    We are all being impacted by the COVID-19 pandemic and having to learn new ways of managing our businesses. Sage wants to help our customers through this time by providing complimentary training. We've combed through our library of courses and highlighted…

  • Information on COVID-19 Canada Temporary Wage Subsidy for Employers in Sage HRMS can be found in KB 104157

    Information on COVID-19 Canada Temporary Wage Subsidy for Employers in Sage HRMS can be found in KB 104157.

    Click here to access KB 104157

  • Sage HRMS - H.R. 6201 - Families First Coronavirus Response Act

    The effective date of the Families First Coronavirus Response Act (FFCRA) which includes the Emergency Paid Sick Leave Act and the Emergency Family and Medical Leave Expansion Act is April 1, 2020. This applies to leave taken between April 1. 2020 and…

  • Always Supported | COVID-19 readiness

    As your way of working may have changed with the possible impacts of COVID-19 (Coronavirus) on your business, we want to let you know we're here to help offer support and guidance wherever we can.

    What we're doing

    While most of the Sage team has…

  • Sage HRMS and Sage Abra Suite: Announcing Sage HRMS and Sage Abra Suite Q1 2020 product update

    What's new

    • Payroll tax updates
    • Payroll product updates
    • HR product updates
    • Sage Payroll and Tax Forms and eFiling by Aatrix

    For detailed information about these releases, see:

  • Access your data away from your office

    Here are some helpful tips to keep your business on track when you may need to work somewhere other than your office:

     

    • Back up your data daily and store somewhere you can access remotely
    • Set up a terminal server that holds your software and all of its…
  • We expect the Q1 2020 product update to be available March 23, 2020

    We expect to have the Q1 2020 product update for Sage Abra Suite 9.2 and Sage HRMS 2017 to be available March 23, 2020. An in product message will be sent when it's available for download.  Visit the Sage Knowledgebase and log on to download the update…

  • Sage HRMS and Sage Abra Suite: Announcing Sage HRMS 2017 and Sage Abra Suite Q4 SR1 2019 product update

    What's new

    • Payroll tax updates
    • Payroll product updates
    • HR product updates
    • Sage Payroll and Tax Forms and eFiling by Aatrix

    For detailed information about these releases, see:

    • Sage HRMS 2017 Q4 SR1 2019 release notes
    • Sage Abra Suite 9.2 Q4 SR1 …
  • We expect the Q4 2019 SR1 product update to be available January 16, 2020

    We expect to have the Q4 SR1 2019 product update for Sage Abra Suite 9.2 and Sage HRMS 2017 to be available January 16, 2020. An in product message will be sent when it's available for download.  Visit the Sage Knowledgebase and log on to download the…

  • Sage Year-end Center: 24/7 resources and information

    Closing the books? We're here to help.

    Join industry peers, certified partners, and Sage pros online 24/7 for fast answers at the busiest time of year. Visit the Sage Year-end Center to find*:

    • Helpful checklists: Print step-by-step tasks
    • Informal discussions…
  • Announcing Sage HRMS 2017 and Abra Suite Q4 2019 product update

    What's new

    • Payroll product updates
    • New fields for the new Form W-4
    • HR product updates
    • Sage 100 Payroll Link Updates
    • Sage Payroll and Tax Forms and eFiling by Aatrix


    For detailed information about these releases, see:

  • Considering going from Sage Abra Suite to Sage HRMS?

    Earlier this year, the retirement of Sage Abra Suite was announced.  This will require Abra Suite users to shift to a new system.  Perhaps you are considering another software within the Sage family?  If so, take a look at this any-time learning video that…

  • We expect the Q4 2019 product update to be available December 19, 2019

    We expect to have the Q4 2019 product update for Sage Abra Suite and Sage HRMS 2017 to be available December 19, 2019. An in product message will be sent when it's available for download.  Visit the Sage Knowledgebase and log on to download the update…

  • Sage HRMS and Abra Suite: Announcing Sage HRMS 2017 and Abra Suite Q3 2019 product update

    What's new

    For detailed information about these releases, see:

    Download and install this update

    Important: If you use third-party products that integrate with Sage HRMS…