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CEL

General Ledger Distributions Report - Truncated Account Description

SOLVED
Posted By

I don't know if the chicken or the egg came first (I upgraded to Windows 7 about the same time as upgrading to version 9).  About that time I started having trouble with the General Ledger Distributions Report printing only the first letter of the description.  I do payroll for three companies and I have the same problem in all three companies.  The strange thing is that I can run the report multiple times and sometimes it comes out with the full description, other times it is just the first letter.  Sometimes I have to run it up to 6 times just to get a good report.  This does not happen in XP, but finding someone with XP and Abra together here are few and far between.  Tech Support cannot seem to find the problem.  Is anyone else having this problem? 

  • 0

    There is a knowledgebase article on this topic available from the Sage HRMS Customer Portal called:

    "G/L Account Description missing after upgrade to v9" that gives a solution to this issue, CEL.  

    If you have recently upgraded to version 9 and the Standard Payroll Report> General Ledger Distribution Report is only listing the first letter of the Account Description name, please follow these steps:

    1. Click the "Who's Online" button normally located on the bottom left corner of Abra Suite and have all users exit out of Abra.
    2. Log in as a Master user and go to Help, Register Sage Abra Suite and the product install codes should already be populated. Click OK and allow Abra to Register.
    3. Log back into Abra after Registering and re-run the General Ledger Distribution Report to see if this corrected the issue.    
  • 0 in reply to Elizabeth Nipper

    This did not work.  Followed instructions.  Ran report.  Same problem.  Strangely enough, for this week's payrolls, the reports for the first two companies ran just fine the first time.  The third company had to be run multiple times.  

  • 0 in reply to CEL

    This is the same thing that was suggested back in 2012.  I tried it then and again in November 2012, when it was suggested.  Didn't work any of those times either.  

  • 0 in reply to CEL

    I would recommend that you call Sage HRMS Customer Support so a rep can live connect with you and if necessary get a copy of your data to confirm if it is data-related or environment-related issue.  

    Please call 1-800-829-0179

  • 0 in reply to Elizabeth Nipper

    I believe that was done when it first started happening.  They live connected and saw exactly what was happening.  Unfortunately, I can't find any documentation on the live connect, but think it was Troy that did it (not positive).  I have done everything that Elizabeth and Marilou have told me to do in emails since November 2012.  The problem was submitted to Engineering in November 2012.  Marilou was able to recreate the problem on her system in March 2013, but then her client was reloaded and she could no longer recreate it.  Another email told me that there was the possiblity of this being corrected in the spring/summer of 2013 when 9.2 came out, which tells me that Engineering believed there was a real problem.   I will call in again, but don't hold out a lot of hope.  The incident number for this is 8002299030.  

  • FormerMember
    0 FormerMember
    verified answer

    We have the same thing happening.  We found if you preview the report and then export the file it will populate.

    If that doesn't work, I Rebuild System Files, Update file structure, Optimize and Reindex. I'm not sure which one fixes it but it seems to work.

*Community Hub is the new name for Sage City