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Nick F

Unable to change ESS Customize Logon Page

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It was time to change the ESS logon page. I want to insert the following text:

Information contained in Sage SS includes:
View Payroll History
View/Update home address, phone, emergency contacts

ESS is giving me an error every time I try to save the changes. I have tried using the Horizontal Line function, change the font within ESS Customize Logon Page. The Ordered and Unordered list don't seem to do anything either. I tried changing through the different Sage default stylesheets with no success. 

"The application has encountered an unexpected error. More information about this error will be available in the error log. Please contact your system administrator for assistance."

The error from ESS System Maintenance states the following:

"System.Web.HttpRequestValidationException (0x80004005): A potentially dangerous Request.Form value was detected from the client (textarea="<p><font face="Tahom...")."


I tried using Microsoft Edge, IE, Chrome. They all give the same error.

ESS does not allow me to use the ENTER or SHIFT+ENTER key. 

Is this an issue with how ESS is trying to write the data to SQL? Is it a SQL Setting issue?

ESS Version 10.7053

  • 0

    When "changing through the different Sage default stylesheets" make sure you are not copying the text.  If you do copy the text, put it into Notepad first, then copy from Notepad.  In the error message it is possible it is the font causing the issue.  If this does not resolve the message, I would suggest contacting Support.

  • 0
    SUGGESTED

    It appears that the issue has to deal with the version of .NET CLR for the application pool for ESS. Running the latest version of  v4.0 will cause some items to not work as intended in ESS. You will need to downgrade your version to v2.0.

    The ESS install instructions states:"If ASP.NET 3.5 Framework is installed, you must open Internet Information Services (IIS) Manager and change the Web Service Extension for ASP.NET v2.0 from Prohibited to Allowed, or you will be unable to open the Sage Employee Self Service web page. See the following figures for IIS v6.0, IIS v7.0, and IIS v8.0 setup."

    But, it never mentions or states that the ESS Application Pool must use the .NET CLR Versions v2.0.50727.

    Will ESS ever be updated to a newer version of .net or switch to a 64 bit application?

*Community Hub is the new name for Sage City