• Reopen a sales order that was closed by accident

    We have a sales order that was closed by accident. Partly delivered, partially invoiced. Is it possible to reopen this somehow?
  • Invoicing a REC in X3

    I have just started doing A/P after employee left. I have very little notes and no training. Does anyone have a step by step instructions for this process. I am stuck that I am unable to get a REC to 'post'. Thank you, cheryl
  • Open Order allocation issue

    We're running into issues when trying to process delivery requests for Open Orders. We will have exactly enough stock of a product in the system that is on a delivery request for an Open Order, the stock will ONLY be allocated to that Open Order, but…
  • Period closing problem

    hello guys i have a problem with period closing we changed the currency to 4 decimals to add 0,0004 so i can match correctly after that we try to close the period and i get this error in trace here is what i changed in currency i tried…
  • Invoicing Elements: Processing Fee Calculation Order

    Hello, I am trying to calculate one invoicing element off of another and I seem to be running into a road block. I have tried using the "Calculation order" field, but this did not work. The next step would be using the "Action" and "Processing" fields…
  • Balance Incorrect l and General Ledger Incorrect l

    Please I need help in resolving this issue, I have been battling with it for almost 2 weeks now because while trying to close the last fiscal period of the year I kept getting these 2 error messages with the GL account and Date Balance Incorrect l 69730…
  • Excluding a Sales Invoicing Element from Credit Memo

    Hi, We have an automatic damage allowance set up as a sales invoicing element; this element value is set on the customer and is populating on both invoices and credit memos. Is there a way to exclude this invoice element from credit memos only?
  • Creating Delivery via web services, based on a Order

    I am trying to create a Delivery via web services, and have it attached to an existing Order. The order has been allocated, and ready for Delivery creation. I created a simple object web service using the SDH object. I am sending the order # in the header…
  • Payment and invoices not matching properly

    We have a problem with one of our sites where, every now and then, a payment doesn't seem to match properly and we can't figure out why. For the latest case, the symptoms visible in GACCDUDATE were: - Payment: PAYLOC/CUR = 0, TMPCUR/LOC = 0, FLGCLE =…
  • Accounting Matching Errors

    I feel this should be simple. But can't find any information on it. I have a purchase order for 20pcs, I received 26pcs, but I was only invoiced for 20pcs. How do we get the matching to go away?
  • Resolve Pending Issues for Lot Managed products

    Hello wise people of the Sage City, For a customer we had allowed negative stock on ingredients/raw materials to prevent constantly having to stop production because tracking returns an error due to stock being unavailable. Allowing negative stock results…