• Product image on other screens

    What I would like to accomplish is that ability to tunnel quickly to what a product looks like without sending our users to the Product screen. The screen I would like to implement changes is the Sales Order entry screen. Initially I was thinking that…

  • Batch Server constant result 406 and consuming 100% CPU


    Sage X3 v12p25. All Sage X3 components match v12p25 specification.

    Sage X3's syracuse took over the whole CPU cores with this error repeating with multiple entries consistently. I have no idea on the case of what causing it to happen. This has…

  • Find Elimanated record

    Hello evrybody,

    In an intercompany flow, when the sales invoice is produced, the purchase invoice is produced and referred on the sales invoice.

    However, there are some sales invoices that are not refered in the purchase invoice.

    Within the purchase…

  • Planner One notice: Your desktop is being initialized. Please wait until this action is complete.

    Hi all,

    While using planner one on SageX3 V12,

    our site is initialized and planner one opens perfectly, but after any WO is submitted we get this notice (making it unable to proceed)

    Did any of you guys face such an issue?


  • Error when we try to use the CONSBSE aka [Balance Sheet inquiry]


    Someone are facing this same error when to try open the the balance sheet inquiry on patch 12.0.27.?

    Financials>inquiries>Balance sheet inquiry

  • Session closing issues in Sage X3 V11 Patch 17


    We have using Sage X3 V11, Patch 17. Its noticed that session are not closing as provided in the setup, which is resulting in locking transaction, which is slowing all transactions. Users are opening secondary session, which after completing, the…

  • SAGE X3 TABLE INDEX dimensional field, example GACCENTRYA field CCE_1

    When we try to create an index in table GACCENTRYA including field CCE_1, SAGE X3 gives error. For now solution is to add the index manually directly in the SQL Server, any solution to make this solution permanent? Thanks.

  • Record Already Exists Error - Transaction Stopped - When Creating a new delivery

    We're seeing the error below randomly when creating new deliveries. When this happens, the user will see the new delivery number populate on the screen, encounter this error, then close the delivery screen/be forced out of it. When they return, the…

  • Memory error on PDF printing V12

    We are experiencing issues when printing Sales Invoices to PDF through X3. This is due to a limit on Crystal 32-bit.

    Are there any other option on Sage printing to overcome this type of issue?

    Note that the customer needs to produce 75 000+ invoices a…

  • How to limit memory usage of PlannerOne pool?

    Hi all,

    To the Planner One users, I'm sure you might have noticed PlannerOne Pool using up alot of memory. 

    Currently using 35GB in my clients server. Anyway to limit this? This in turn is making the system very slow.

    Any advice on how you guys handled…

  • Consistent Shutdown Of Syracuse Services

    Hi guys!!!

    I have this constant shutdown of Syracuse service

    I don't have the issue on a physical server except a cloud server

    I have tried different environments for this but the issue persist

    The Sage version is on 12.0.24 while Syracuse is 12.9…

  • Lot Numbers

    I need to come up with a way to consume containers (what our product is packaged in) when a work order is closed.  I have thought keeping the current BOMs for the "master BOM" (bulk BOM if you will) for each product and then doing a second BOM that puts…

  • Delivery invoiced twice - critical issue

    Hello Dears 

    I'm facing a major issue with my sales invoices, the customer have found that he accidently created 2 invoices for the same delivery even though the delivery is completely invoiced at the first time but it sometimes appear on the list list…

  • Sage X3 Knowledgebase.

    Has something about Sage X3 Knowledgebase changed? For a while now, when I try to use it I get a message that the System is not currently available. Please contact the system administrator. This happens whether I am signed in or not.

    Thank you.


  • What is the VALPIECE log file, and can I clean it up?

    On our APP server in the TRA folder, there's all the log files and the ACCENTRY file as well. I know what all of those are. However, there's also a VALPIECE log which appears to hold every journal entry ever posted. 

    Occasionally, I go through…

  • ERROR When creating new customer throw REST API

    i used all the fields requested from BPCUSTOMER.$details and fill them with same data but i always got same error below :


    i searched that field (BPC_BPD_REP) in sage x3 and in response but i didn't find it i just found (BPCBPDC_REP)

  • Rendering Issue with Home Pages with HTML5

    We are running V12 and about a month ago, we patched up so we could remove Adobe Flash and use the new visual editor.

    I am now experiencing intermittent issues which appear to be rendering issues on ALL home pages for my session have crazy colors. I am…

  • The Impact of Adjust Issue Cost set to Yes to Previous Closed Fiscal Periods and Years

    Hello Guys,

    We've a situation where available stock is positive while average unit cost and total cost is showing negative value and negative inventory flag was never enable for any inventory item and our inventory valuation method is Moving Average e…

  • Sage X3 V.9 and V.12 with Hyper-converged infrastructure

    Hi Everyone,

    We are currently using Sage X3 V.9, planning to Upgrade to V.12 After upgrading our Infrastructure.

    We were looking to upgrade to an Hyper-converged infrastructure (Like Nutanix), but we would like to be sure that there's not any known issue…

  • Keyboard shortcut to close page?

    Dumb question but I've not been able to find one. Does it exist? V11 here.

  • Slow performance on CREATE invoice after upgrade to Sage x3 v11 patch 18

    We get more that 30 seconds to be able to CREATE an invoice.

    After create we can work/change/validate/print the invoice with no problem or delay.

    Any ideas or same problem\ solution ?

    Best Regards,

  • Product Import Template not creating Product-Site


    I'm trying to build an import template that allows me to create ITMMASTER and ITMFACILIT records at the same time. These are the fields I have listed below.

    When I attempt to import based on this template, the Product in ITMMASTER is created…

  • Slowness in loading PJM functions

    Hi, I have encountered slowness in accessing PJM function, in particular the Project Management function (GESPJM). With the fully updated Cost Structure and Task Planning Structure, the project takes very long to load (abount 30 seconds). It will take…

  • Payment Receipt and Invoice Allocation

    We have lot of Customer Invoices to be allocated for each payment. Is there any solutions available to handle 100- 500 invoices, allocation from one receipt. Currently we are using BP Net settlement option, which is time consuming. Will any Robotic Process…

  • How do I manage a Product when we receive multiple Supplier Product Codes from a Single Supplier?

    We purchase many parts from a large distributor. Usually their products are a one-to-one match with ours, but as we are trying to implement contingency planning I am having an issue adding the multiple supplier product codes from the same supplier onto…