Cannot upload files to Sage X3

SOLVED

We have been investigating an odd issue at a customer site where we are unable to upload files as attachments or if we are doing an import.

When doing the import, we select client & attempt to select the file and receive the message: file not found, details also shows message: not found – the message is instant

When we click on cancel, we get the log reading which gives the error file not copied to the server

The message is almost instant which makes us think its an issue at the Syracuse level , the file is not copied to the folder/tmp directory

If we go to X3 storage area and do an upload to the tmp folder this works also if we do an export to client, we see the file created in the tmp directory.

Items we have checked

  1. We are unable to replicate the issue with same platform V11 P14 & Syracuse 11.20
  2. Tried different browsers
  3. If we go to X3 storage areas, we can upload the same file to the tmp directory
  4. Tried different extensions .txt
  5. Checked the configRuntime file for any security
  6. Checked nodelocal for any extra security

As standard there were no errors in the Syracuse logs setting the uploadfileservice logging to ‘silly’ we captured this error which references dataset  FRG – the customer folder is called FRGTEST

 sdata | error | put /sdata/x3/erp/FRG/$service/upload: 404 Not found: Endpoint not found: application x3, contract erp, dataset FRG

We are not sure if this is related we checked the MongoUser & Endpoint collection but could not find any reference to FRG there.

Anyone come across this type of issue before or have any suggestions to troubleshoot further ?