Just a Gentle Follow Up

Hello.

Here are the general steps we would recommended:

Search the Sage Knowledgebase for possible solutions.  You Sage X3 reseller or internal Sage X3 contact should be able to point you in the right direction.  In North America, you would have access to https://customers.sagenorthamerica.com.

Search Sage City for possible solutions.

Create a support case with Sage support or contact your Sage reseller.  You may have a support contract with your Sage reseller or Sage support, so you should understand what charges you will be incurring when using support.

Hope this helps.

Frank Bernal

Director of Professional Services

Southeast Computer Solutions

I forgot to mention that providing as much detail to Sage support goes a long way.  Explain the steps that create the issue and include screenshots.  You can upload a document with the support request.

I forgot to mention that providing as much detail to Sage support goes a long way.  Explain the steps that create the issue and include screenshots.  You can upload a document with the support request.