Payroll Checks file is empty and I can't reprint checks

After running the direct deposit the file was fine.  

I went to print the checks and the file says there is nothing to print.

The Check activity says they were printed.

The reprint checks does not appear either.

That is for one company and the other company can't find the file at all new.prt

How do I get the checks to print now?

  • 0

    Good Morning!

    You may be receiving the "No Information to print" in payroll for a few different reasons.

    If you successfully generated your Direct Deposits, the check status may now be printed.

    If the check status is now printed, you wouldn't print checks.

    The error would be correct as there is nothing to print.

    We've got a few knowledgebase articles which address the "No information to print" message.

    This message could be displayed if a check number was previously used, the bank changed etc.

    Please refer to article numbers #26211, #35888, #18933, #25199.

    I hope this helps!

    Sincerely,

    Gaylene

  • 0 in reply to Gaylene Willis

    where do I find the articles? I tried search - no luck. Sorry I am new to this forum

  • 0 in reply to Airoom

    Good morning. The knowledgebase articles are found online. From PR click on HELP then Web Resources, then Sage Online. If you are new and have not used the Knowledgebase before you will need to register. Use of the knowledgebase does require a support plan and you will need to know your company's Sage account number to register. Click on Sign up for Portal Account to register.

    In the meantime you can determine the status of the check records using PR Inquiry,Check information, Check Activity. Select the NEW file when prompted for the transaction file.  The check status needs to be PROCESSED in order to be eligible to print.  If the check status is Printed or New Check, it has either already been printed, or it has not yet been processed.  If there are checks with a processed status, click at the top of any of the columns in order to ADD a column, then select the Bank Account field to determine which bank the checks are set to be drawn from.  When printing checks select this same bank.

  • 0 in reply to Denise Paulus

    Thank you for your response.

    Both companies show the checks as "printed" in the inquiry window.

    One company cannot find the new.prt file so it won't even open up to try to reprint.

    the other company opens to print but the reprint box is not visible.

  • 0 in reply to Airoom

    If there is not a new file that means that the checks may all be posted.

    Use that same inquiry to select the current file instead, then look to see if the checks you are looking for are there (you can add a condition fo filter for a specific period end date)  You can't reprint a posted check, you would need to void it first.  If you have support with sage you may want to call to have a support analyst take a look with you.