FormerMember

check a/p to cm problem

Posted By FormerMember

I have written a check in a/p.  However it is not showing up in Cash Management.  If I try to delete the check it says it has already been cleared or reconciled in Cash Management.  I have done a search in Cash Management going back to the beginning of time and that check does not exist.  I cannot repay the invoice as it is already marked paid.  If I enter the invoice again, my job costs will be off.  How do I fix this?

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  • 0

    Hi tsage41,

    Welcome to Sage City and thanks for posting the question. Based on the information you provided above I would recommend reviewing the following knowledgebase article by logging into the Customer Portal:

    • KB223550 - "When I try to print a check in Accounts Payable, a message appears that the check already exists in Cash Management"

    Thank you,

    Jordan

Reply
  • 0

    Hi tsage41,

    Welcome to Sage City and thanks for posting the question. Based on the information you provided above I would recommend reviewing the following knowledgebase article by logging into the Customer Portal:

    • KB223550 - "When I try to print a check in Accounts Payable, a message appears that the check already exists in Cash Management"

    Thank you,

    Jordan

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