Company Folders Blank in a new installation

SUGGESTED

Hello 

One of our workstations crashed and we have currently installed 20.5 version of Sage 300 CRE (there are no other versions on this workstation). The server is also on 20.5 which we upgraded from 18.4 to 20.5 

In the workstation, the install completed fine as we got the successful completion message and we could also see the" Timberline Data" entry in the ODBC. The server is also mapped as a network drive to this workstation. However, when we tried to open the application we see the below. Companies are not appearing in the Select Company folders. Can you please let us know how to get the companies populated 

Thanks