I can log into the sagecity on a web browser, but receive this: Desktop Home Page: Error 1020 Access Denied. www.SageCity.com

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This error shows when I log into Sage via our cloud based Swizznet server and is one of the tabs that appear.

Access was denied Error code 1020

You do not have access to www.sagecity.com.

The site owner may have set restrictions that prevent you from accessing the site. Contact the site owner for access or try loading the page again.

I contacted Swizznet and they told me it is a known Sage error, contacted Sage and was told to delete browsing history, etc.  That did not work. This is happening to everyone here.