Are you attempting to install the tax update from Payroll, Tools, Download taxes or trying to install by downloading from the Knowledgebase? There is a known issue that we are working on resolving when your service plan is a subscription.   If you are on a subscription service plan refer to KB article 114502 for information on how to install the tax update manually by downloading from the knowledgebase.

  If you are not on a subscription service plan, it may be that you are attempting to download from the knowledgebase but are not logged into the KB.   Let me know if you need additioonal help with this.

Hi Lisa Scheiding you may need to clear your browser history and sign into the knowledgebase again. If that doesn't solve, please refer to KB 97950 for methods to contact support for assistance with this error. 

I haven't tried the update because I want to know if the updates that are performed when you log into the Aatrix Payroll and W2 services weekly already include these updates.  Are they all legislative updates? If so, then an upgrade isn't necessary to be performed now, correct? 

Thank you!  We were able to install the update through Payroll directly.