Sage 300 CRE - Lack of Any Real Updates or Enhancements

We have been a long-time user of Sage 300 CRE (10+ years).  The upgrade and product enhancement process has always been poor, and it seems to have gotten progressively worse in the past few years.  I'd go as far as to say it's egregious - users pay thousands of dollars a year for upgrades and product support, yet all Sage seems to ever do is fix a glitch here and there.  For instance, users have been asking for Sage to make the font bigger in certain windows, or give us more characters on certain lines - even simple fixes like that are ignored, version after version after version.  We pay what I consider over-priced annual support (now it's at 22% of license costs??) for an utter lack of product enhancements and development.  I ask my fellow Sage users, is my company the only one that is absolutely incensed over this?  And I ask Sage - are you trying to sunset this product, and you're just not letting your users know?  Has the budget for Sage 300 development been slashed down to nothing?  A few weeks ago, I saw a thread pop up about this same issue, and the powers that be over at Sage quickly shut it down.  All I know, is we are SICK AND TIRED of paying exorbitant fees every year and getting little to no product enhancements in return.  It's almost criminal...

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  • Agree 100%. I've only been using the software since December 2015 but my company has been using also 10+ years now. Our Contract Administrator has asked for several enhancements over the years but hasn't seen any.  One thing that bugs her is running out of characters when setting up a new client or subcontractors. When a companies legal names exceeds the characters allowed they don't always like how we have to abbreviate their name. I've used other accounting software that when you run a Financial Statement on your screen you can drill down to find out what is behind the numbers. In order for me to find out what makes a number on a Financial Statement I need to go into Financial Statement Designer first to see which accounts are grouped together. Then I can go into the GL and look at those entries but since the GL doesn't give me any real detail as it posts entries into groups, I then need to look into AP transactions, GL Reconciliation and the list goes on and on.

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  • Agree 100%. I've only been using the software since December 2015 but my company has been using also 10+ years now. Our Contract Administrator has asked for several enhancements over the years but hasn't seen any.  One thing that bugs her is running out of characters when setting up a new client or subcontractors. When a companies legal names exceeds the characters allowed they don't always like how we have to abbreviate their name. I've used other accounting software that when you run a Financial Statement on your screen you can drill down to find out what is behind the numbers. In order for me to find out what makes a number on a Financial Statement I need to go into Financial Statement Designer first to see which accounts are grouped together. Then I can go into the GL and look at those entries but since the GL doesn't give me any real detail as it posts entries into groups, I then need to look into AP transactions, GL Reconciliation and the list goes on and on.

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