Print files launching a second desktop.exe - 16.1

When attempting to launch print files from desktop the print file window does not open, but another desktop.exe is launched. NTFS permissions to the print files locations are the same for these users as others who are able to launch print files successfully. Any ideas on what could cause this?

One of the users experiencing this has security admin access within Sage, so it doesn't seem to be related to Sage permissions.