Invoice Details Disappeared but Grid Total Remained in 11-2 Service Receivables module

I have an order in 11-2 Service Receivables that originally had parts, quantities and price in the Invoice Details grid - that calculated up to a total that was emailed as a Quote to a Client. Today, the grid on the Invoice Details tab for that order is completely blank and there's no Cost amount on that order. I assumed someone must have inadvertently cleared the grid, so I restored a backup copy of our active Sage file as of the date I sent the quote (09-24-2015) to allow me to manually recreate the same Invoice Details again. The odd thing is the 09-24 version also has a blank grid, BUT shows a Grid Total and Extended Total with the value that was on the Quote. I'm not sure how this is possible or how that happened. Has anyone experienced this? All I can do now is start over and hope I can match the total that the Client has already agreed to pay. I'd like to know what I need to do differently to keep this from happening again. Thanks in advance for any help or advice you may offer!

  • 0
    Kevin, do you see the 'locking' check boxes checked in the 9/24 version, where the totals are still there, but the grid is blank? If something happens and the grid was inadvertently cleared like you suspect, but the check boxes were checked whenever that happened, what you describe would be the resulting record. Unfortunately, beyond another backup from before 9/24 that might have the unedited quote record, and whether it's possible or not to have a backup before 9/24 for this work order, I'm not thinking of any other possible resolutions for the issue at hand. Let me know if you have any other info or questions however, and we can most definitely take it from there. Thanks!
  • 0 in reply to smenard
    Thanks smenard for responding! Your description sounds very likely to me. I need to get with our IT guy to restore another backup version from 9/23 & 9/22 (which was the day the order was created.) After I do that, I'll respond back with what I find.