I was looking for a solid report for our service department efficiency and could not find anything I liked.  I created a report which captures the number of days from call to schedule, schedule to invoice, and the total days from call to invoice.  Enjoy!

I need to find someone who is smart enough to know how to attach the file to this post.  All I know how to do is to put it in my DropBox and give you a link to the file:  https://www.dropbox.com/s/vhel9d6k0201tfw/11010201.rpf?dl=0

The report is 11-01-02-01.  If you already have a [Shared] report with this name, you will have to rename this to an open spot in your report list.