Connection Timeout Expired. Alot.

This happens randomly multiple times a week, to random users, at random times. Clicking OK close the program, they log back in and carry on. I have contacted support about this before and we increased all values to the maximum to avoid this error, yet many versions later it persists. The VM that Sage runs on has TONS of spare HDD space, RAM, and CPU cycles trying to combat this. Not sure what else to try, any guidance would be greatly appreciated.

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