I tried the new solution id: 115697 and it still won't print. Same error "no matching records found" help please!
I tried the new solution id: 115697 and it still won't print. Same error "no matching records found" help please!
Hi Vaughn. There is more than one possible cause for this. Please see KB article 45160.
I have had a similar situation with a couple types of checks. It appears that the default for "Use Direct Deposit" has gotten changed to "Checked" on some screens. It does not allow you to change it on that screen. I found that if you go to the upper left and click Defaults and click Delete Printing Defaults, it will bring it back to Not Checked. If it does not show the change, you may need to close the print window and re-open it.
Correct. Any time you delete printing defaults in any report printing window, you need to close and reopen the printing window to have it take proper effect.
yeah, I looked at the defaults and there was no check in the direct deposit box. I deleted the defaults anyway and got out and got in , still no matching records. the record shows up as computed. It was a handwritten check and entered it with the check number as an advance. Do I still need to print it? I haven't tried to post payroll to GL yet but i am assuming since I'm still getting the no matching error found message it will give me the same thing if i try to post payroll to GL. Any suggestions???
I used a payroll period of 12/26/22 to 1/1/23. Is that a problem in the update?
No, that would not be an issue. Verify the following:
- The Check Date on the payroll record is in that date range
- The payroll record is in 2-Computed status
- The Check# of the payroll record is 0000
- The Direct Deposit checkbox on the payroll record in unchecked if printing a paper check, but checked if printing a direct deposit check
*Community Hub is the new name for Sage City