W2 and 1099 processing issue

Receiving the following error message when attempting to process W2s and 1099s:  BUILDER.EXE - Entry Point Not Found    The procedure entry point /getText@CAXMLNode@QBEPBDXZ could not be located in the dynamic link library C:\Program Files(x86)Aatrix Saftware\Aatrix Forms|SMB\Build.exe.  Other forms: 941, 940, State forms are processing fine.  Anyone have this issue or any ideas?

  • 0

    Hi, KMB,. It sounds like an issue with the Aatrix program files. You can reinstall these files by renaming the C:\Program Files (x86)\Aatrix Software folder, then running the installer for whatever version of Sage 100 Contractor you currently have installed. This will create a new Aatrix program folder and will not affect Sage 100 Contractor. After doing this, you will need to go into 5-4-1 in Sage and update Aatrix forms. All of the forms will be old so it will take several minutes to do the forms update.

  • 0 in reply to ghollister

    Thank you for your response.  I have not yet downloaded the year end update and am currently on V24.2.113.  Apparently this issue will not be fixed through the year end update?

  • 0 in reply to KMB

    It's not an issue with Sage 100 Contractor, but rather the Aatrix program files. So, if you rename that folder you can just run the installer for 24.2.113 and that install includes the Aatrix installation (Aatrix is a third-party program that we integrate with that we include with our install).