We've compiled the top five questions and answers seen by the Sage 100 Contactor support team during recent Q&A Live sessions.
Find them below:
|
Overall Topic |
Question |
Answer |
1 |
Aatrix update failed |
Aatrix is not updating automatically, how can I do a manual update? |
Aatrix failing to update is typically caused by an anti-virus issue. |
2 |
Closing or archiving payroll |
Should we use “close payroll” (new this year) or “archive payroll” (how we’ve been doing it for years)? if so, in which order relative to putting on the update? |
Either order is fine! Just don’t enter 2023 records until you’ve installed the update and used one of those methods. The "Close payroll" option is new and you have to make your own backup. The benefits of it are that it’s quicker and all of 2022 remains in the current company instead of going into a separate company archive. This is super helpful for correcting 2022 paychecks and running workers comp reports – for when auditors come in and ask for reports over the year boundary. |
3 |
Unable to print checks |
Sage 100 Contractor version 2023 is unable to process payroll due to a message "No Matching Records Found." We don't use Direct Deposit, what do we do? |
Check whether the "use direct deposit" settings on the right is stuck on "Checked." This can occur even if you don't use DD. If you have many defaults set up, please see this article with additional details. |
4 |
Paystub YTD amount large |
We're seeing paystubs where the year-to-date (YTD) amount appears to include the 2022 amount, what do we do? |
This issue has been resolved for additional details please see this article for a workaround and or for a link to the Sage 100 Contractor download portal: 24.3 version install. |
5 |
Restrict Access to Payroll Module |
Does the new version of Sage 100 Contactor allow you to put security restrictions on specific employees? |
These features are in version 24.2 and later (so they are in the year-end version too). The first thing you will want to do is use the new Payroll Admin column. This article explains further. |