Have you ever called technical support and found that there was a long hold time? Need step-by-step instructions? Looking for the latest knowledgebase articles or download links? We definitely understand how trying that can be, and we are here to help! Did you know that there are ways to get help fast, and all you’ll need is an internet connection?
Visit Our Knowledgebase
The Sage Knowledgebase is available 24/7 and is a great place to get help fast. Within our knowledgebase, you can get up-to-date, step-by-step instructions for troubleshooting errors, how-to and update information. When you first access the Sage 300 CRE and Sage 100 Contractor knowledgebase, you can see the articles that are being used the most under the “Top Articles” section. Below Top Articles, you will see Support Resources, here you will find useful resources, such as product registration, getting started tutorials, and links to our year-end center.
If you have a more complex problem, you can search the knowledgebase for exact error messages. Our intuitive knowledgebase will provide you with articles that match your search terms, and will have easy to follow step-by-step instructions on how to troubleshoot the issue.
How to use the knowledgebase
Live Chat Assistance
Live Chat Assistance provides you with a live representative right from within Sage 300 CRE and Sage 100 Contractor. You can chat with one of our skilled support analysts and have your question answered within minutes. From Sage 100 Contractor select Home & Resources, Customer Resources, Technical Support, Live Chat Online with Customer Support. For Sage 300 CRE versions 14.1 and later, you can access chat from any application under Help, Live Chat.
Please note that Live chat hours are Monday thru Friday 9:00 AM – 8:00 PM EST.
Year-End Center
In the Sage Construction & Real Estate Year End Center you can access all the latest knowledgebase articles, and other online resources for all year-end activities. You can utilize the Payroll Year-End checklist to guide you through preparing your year-end payroll information. You can access information about which payroll reports to run and how to process Federal and State forms, such as the W-2/W-3, 940, 941, and 1099/1096 forms. Additionally you can get information about updates, financial year-end information, closing your fiscal/payroll year as well as information for purging data. The Sage CRE Year-End Center is available 24/7.
Sage City
Sage City is our online community and is also available 24/7. Sage City is your gateway to many Sage resources. You can ask questions and also share your product experiences, tips, tricks and suggestions with industry experts. You can also find out what’s new in our blog. To join Sage City, visit our homepage and click “Join” in the upper right hand corner.
Sage Customer Portal
If you are looking for product activation codes, refund requests and manage support tickets, you can access this information by logging into the Sage Customer Portal. The Sage Customer Portal is designed to provide you with many useful resources in one spot. If you do not already have a portal account you will need to sign up prior to accessing this site.
Sage University
One of the best resources for user who have not gone through Year End or are just starting to use Sage CRE is Sage University. Sage U is jam packed full of beginner and advanced classes that range from "Getting Started" courses to advanced Report Designer course. Invest in your company and staff with a few classes today!