• Seeking Expert Support

    Our organization still uses Sage Businessworks 2018 as a historical parts lookup. We have fully upgraded to Sage 100 2021 and use that as our main ERP, but it only has a 7 year look back, and in BW we have a look back that goes farther, and houses older…
  • Disaster Recovery - BusinessWorks 2018

    Hi, In reference to the emergency preparedness steps outlined by Kim Crabtree's recent article, we are currently using Build 15 of BW 2018 and running Microsoft Server 2016 within a VMware environment. Should a disaster recovery situation arise, is…
  • Export Component List

    I am trying to export the component list for parts within Business Works. There is no way to do this through the program, but was told you can do this through a query in excel. Does anyone have experience with this? Can someone provide steps to query…
  • SYSTEM Backup files - SMUSERTASKS - filie is approaching 10 MB on server

    SMUSERTASKS - if this is too technical of a question we can ignore it(delete). As a BW user for 28 years our file SMUSERTASKS has grown to nearly 10MB and takes 4 to 5 minutes to backup or restore (SYSTEM backup) . Should this file be this large and…
  • BusinessWorks 2013 Profile Setup Error

    I keep getting This error when trying to launch BWProfile.exe to setup the BW Profile. I have no other apps open while launching but I still get the same error every time. please advise.
  • KB#17609

    I'm fairly new here, and can't find KB#17609. I'm having issues resolving issuses installing for multiple users. I'm getting the same errors explained in 17609. Could someone please help me out? Thanks alot!!!
  • Unlocking Key Not working

    FormerMember
    FormerMember
    So after two months I finally got my activation/Unlocking keys and serial numbers so I hurry and go to put them in and none of them work. Any ideas. We were using 2010 SBW and just upgraded to 2019 but while I've been waiting on the correct information…
  • SMTP Service Fails with BusinessWorks 2018

    Hello, I just installed a clean copy of BW2018 + SP 2 on a Windows 2008 Server which was used for email and IBM Lotus Domino servers. For some reason, BW2018 seems to be interfering with the SMTP service. Our email server stopped working. I uninstalled…
  • Any data file changes from BW v2013 to BW v2015, v2017, v2018

    FormerMember
    FormerMember
    I use access to run a bunch of custom reports via odbc for a client of mine. the reports pull from G/L, A/P and Job cost. I want to bring them to v2015 or v2017, but I need to know first if the data file names, field names, etc. have changed? Thanks…
  • Is there anyway to automate the BWprofile install?

    I have users that rotate computers, or sometimes I need to sub in a spare when one goes down. This should be a simple operation if business works was already installed on the admin account on that computer. Unfortunately the Business Works profile has…
  • Importing Journal Entries affecting cash into the Cash Management module

    I import journal entries (JE) into the General Ledger module, some of which affect cash accounts. However, they do not depict on the Cash Account Register in the Cash Management module. I have to manually re-enter the JEs via the "Enter Bank Transaction…
  • Installing Service Packs

    This is likely an obvious answer; however I want to confirm I understand how to install a service pack. What the documentation/videos have not been clear to me about is this: Do I need to install to the server first before installing to the clients? Does…
  • Installation

    I downloaded BW2015 and tried to install it on the server but it asked for the Product Code? What is it? Please guide me through this. Thanks! The old BW2009 is on another old server (disconnected.)
  • Error telling me the Profile install is 2015, but original install on this computer is 2013-HELP

    I can quickly find the solution to the issue of trying to install a new user profile and the error says the profile install is 2013 but the install on the pc is 2015. Just update the bwprofile.exe via the service pack. I wish that were my problem, that…
  • Sage BusinessWorks 2015 Service Pack 7 question

    Hi Kim or Payroll Question Answerer! One of my clients has hundreds (and hundreds and hundreds...) of employees. She finally printed her W-2s for them last week (from an archived company). She has yet to e-file the official forms to the UST. Is it okay…
  • several errors on database connection

    After a few days ago our workstartions frozen after 2-3 minutes , and came up errors about database connection , such this ones: Unable to get Database Names count (7004: Failes to connect to the named server and/or database) And derive to…
  • Multiple server installations

    Can I install BusinessWorks 2013 on two different server locations for the same company and under the same license?
  • Server 2012 R2 Terminal Server with BW 2013 Database server

    All, We are in the process of moving from BW 2010 to the latest version of BW 2013. The former admin did no upgrades and in turn no favors to this company. I am tasked with doing all of the upgrades for the software as well as migrating to the latest…