• budget

    New user here, Prior users of system for Agency have utilized the Maintain Account Budgets functionality to maintain budget in their system. My fiscal year is closed but now the prior years budget is on the screens when I go to input the new FY budget…
  • Reprinting invoices

    When I try to reprint customer invoices that were created using OE - Direct Invoice, the amount of the payment received sometimes changes. This has happened even when I reprint an invoice on the same day the invoice was created. We use a separate company…
  • Recording a Cash Advance

    What is the tidiest way in BusinessWorks to record a cash advance deposited in checking (cash account) from existing credit card account?
  • AR Sales Tax Report duplicating invoices and credit memos

    Good Afternoon, Has anyone reported issues with the AR Sales Tax report duplicating invoices and credit memos? I know that they are duplicates because the invoice and credit memos are the same numbers.We are running V2019 SP2. Any help is appreciated…
  • How can I get Other Pay taxes to hit the GL correctly?

    We have had to add new Other Pay additions for the 2020 year and we are having an issue with the fact that the taxes on these Other Pays are not breaking out departmentally, even though the Other Pay is set up to break out departmentally. Is there another…
  • When to close Year End

    I am using Sage 2019 BusinessWorks programs. In the past, we were able to keep December and January (modules) open. When keying in February information, a warning would come up that we were unable to proceed. The warning stated that "too many months were…
  • Voiding a payment of cash

    Hi, We received a payment that was directly deposited into our checking account. The deposit appeared in our account on 12/31/19. When I went to post the payment, I posted it as a cash payment against their invoice. The problem is, I got distracted and…
  • Payroll report not displaying last 3 weeks.

    We are running BSW 2019 SP5 (updated from SP1 today after problem was noticed) and when we go to Payroll, Reports, Employee Reports, History. View all employees Year-to-date the last 3 weeks of payroll entries are not showing up. If I use the last 4 weeks…
  • Deceased Employee's Final Check

    Can someone give me step by step instructions for paying a deceased employee's final check? We need to divide her final pay between three children. Thanks!
  • Payroll Deduction not showing up on reports

    So we had a fringe benefit that we needed to calculate on the last payroll of the year, which happens to be today's payroll day, and the entered the deduction according to the Sage Support pdf document titled How To Set Up and Process Fringe Benefits…