x Want to participate? Join the group to interact
Options
  • State Suggested Answer
  • Replies 1 reply
  • Answers 1 answer
  • Subscribers 47 subscribers
  • Views 522 views
  • Users 0 members are here
Browse Forums
Announcements
51
topics
34
replies
General Discussion
1k
topics
2k
replies
jkrueger

Customer Credit posted to refund but check doesn't show up

SUGGESTED
Posted By

I went in to apply a customer's credit to a refund check.  I was going through the process and realized that I wasn't sure the correct check form set up was listed, so I x out of the screen.  However, it came up that the check was printed and the credit is no longer on the account.  I thought, that is fine, I will just handwrite the check.  However, there isn't a check that shows up in my check register. In the G/L I show a debit to my checking account and a credit to the accounts receivable account.  What is the best way to undo this so that I can write out a check and have it appear on my check register?  Otherwise I imagine I'm going to run into an issue balancing my checking account.

Would the best thing to do be to make a reverse journal entry and then post a credit to his account against the invoice and then do a refund?

Thanks so much!

Parents
  • 0
    SUGGESTED

    jkrueger-

    If there is no check showing in your check register, then it appears that was the part that was interrupted when you closed the screen. 

    Issue the refund check by going to:

    • CM, Transactions, Instant Check
    • Select your printer, preferred form and cash account and then hit OK
    • If prompted answer Yes to the message to 'Load Check Forms'
    • If prompted answer NO to the 'Print Alignment Test?'
    • In the 'To Whom' field select Customer
    • Select the Customer ID
    • Enter the Check #, Amount and Date
    • Uncheck the 'Post to G/L'
    • Print the check 

    For full instructions see article:

    How to reissue or replace a lost or voided customer refund check (93716)

    https://support.na.sage.com/selfservice/viewdocument.do?externalID=93716 

    Sincerely,

    Coleen

Reply
  • 0
    SUGGESTED

    jkrueger-

    If there is no check showing in your check register, then it appears that was the part that was interrupted when you closed the screen. 

    Issue the refund check by going to:

    • CM, Transactions, Instant Check
    • Select your printer, preferred form and cash account and then hit OK
    • If prompted answer Yes to the message to 'Load Check Forms'
    • If prompted answer NO to the 'Print Alignment Test?'
    • In the 'To Whom' field select Customer
    • Select the Customer ID
    • Enter the Check #, Amount and Date
    • Uncheck the 'Post to G/L'
    • Print the check 

    For full instructions see article:

    How to reissue or replace a lost or voided customer refund check (93716)

    https://support.na.sage.com/selfservice/viewdocument.do?externalID=93716 

    Sincerely,

    Coleen

Children
No Data

*Community Hub is the new name for Sage City