Vicky-

Please try to use this resolution to resolve your issue with the download.  Error: "Sorry, there has been an error. We are sorry for the inconvenience. It seems you are not authorized to view this document."  https://support.na.sage.com/selfservice/viewdocument.do?externalID=116020 

If the resolution does not resolve the issue with the download, then you will need to contact our Portal Service team.  Please contact them on the live customer chat or contact them at 1-866-996-SAGE (7243). You can also contact them via email: 

• Customer Portal Email: [email protected]
• Partner Portal Email: [email protected]

Sincerely,

Coleen

Hi Colleen,

Thanks for the speedy reply!  I was logged in to both the Partner Portal and the KB.  What's weird is that I can download the service packs, and version 2020.  Just not version 2021.  I already have the program files, on my home computer, but was trying to download at a client site.  There must be a lock on the file.  The Portal Support Team is checking into it.  When they give me the resolution, I'll post it here, so you can advise others.

Have a great weekend!!

Vicky

Hi Colleen,

Thanks for the speedy reply!  I was logged in to both the Partner Portal and the KB.  What's weird is that I can download the service packs, and version 2020.  Just not version 2021.  I already have the program files, on my home computer, but was trying to download at a client site.  There must be a lock on the file.  The Portal Support Team is checking into it.  When they give me the resolution, I'll post it here, so you can advise others.

Have a great weekend!!

Vicky