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pastahouse

Unable to access 941

Posted By

400xxxxxx48 (edited) I am unable to access 941 quarterly reports my computer and system says unable to see current care plan on your end I have an active care plan I’ve been to PEGG a dozen times PEGG sent me to live chat the green bar goes all way across live chat just sits there unable to access live chat I’ve been work on this for five days with numerous phone calls. Please do not send me a person that sends me down this rabbit hole again, as I have been trying this route at least for three hours with no success

DELEX CORP 

DENNIS BOLDT 

6xx- xxx-x354 (edited)

CURRENT PLAN 

400xxxxxx48 (edited)

  • So I checked with SAGE and was told that your plan is active through 1/20/22 which means that you just renewed it so you should be good to go.  Please let me know if you still need help and I could login to your system and see what other errors you are getting. 

  • Hi Dennis / , 

    Thanks for reaching out. I edited out the personal details above. DeeDee Heynes is correct, your plan is renewed. I see that my colleague Carol live connected with you today and ran entitlement to bypass your firewall. Let us know if you need anything further.

    Warm Regards, 
    Erzsi

*Community Hub is the new name for Sage City