x Want to participate? Join the group to interact
Options
  • State Suggested Answer
  • Replies 2 replies
  • Answers 1 answer
  • Subscribers 47 subscribers
  • Views 3216 views
  • Users 0 members are here
Browse Forums
Announcements
51
topics
34
replies
General Discussion
1k
topics
2k
replies
jkrueger

Voiding a payment of cash

SUGGESTED
Posted By

Hi, We received a payment that was directly deposited into our checking account. The deposit appeared in our account on 12/31/19. When I went to post the payment, I posted it as a cash payment against their invoice. The problem is, I got distracted and I forgot to change the receipt of payment date back to 12/31/19 and it posted to 1/8/20. The system will not let me void the cash payment or at least I can not seem to figure out how to. Is it possible to void a cash payment? I just want to re enter it with the date of 12/31/19, to match my bank records.

Thanks so much!

  • 0

    I found a post that I can post a debit memo and then distribute to cash refund. When I do that I get a warning about Sales Tax Distribution. That doesn't really apply to a refund; does it? 

  • 0 in reply to jkrueger
    SUGGESTED

    jkrueger-

    You are correct that you cannot void a payment posted using the type "cash" and have to do an offsetting Debit Memo instead.  Please see Knowledge Base article #17205 How to void customer receipts for check, credit card, or cash payments

    If you received a prompt on Sale Tax Distribution, you are correct that is not affected by this transaction, so you want to review the Tax Reporting…. And zero out any numbers

    Coleen

*Community Hub is the new name for Sage City