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brickline@yahoo.com

Payroll report not displaying last 3 weeks.

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We are running BSW 2019 SP5 (updated from SP1 today after problem was noticed) and when we go to Payroll, Reports, Employee Reports, History. View all employees Year-to-date the last 3 weeks of payroll entries are not showing up. If I use the last 4 weeks on a specific date range it shows up but week ending 11/22 shows up last. Suggestions, Please?

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    [email protected]

    What you are experiencing sounds unusual - if you run the report for Year-to-date and are missing item, but you see them when you run it for a specific date range.  I would recommend working with the support team to troubleshoot this further.  They may even want to remote into your system and review your data.

    To contact support you can log your support cases through the Sage Customer Portal.　 The goal is to respond to your questions or support issues within one (1) business day.  Or you can call support by calling 800-447-5700.　

    Sincerely,

    Coleen

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