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Cindy@Dorns

BW2018 phantom payroll entry?

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We recently upgraded from BW2012 to BW2018 & run PR in house.  Haven't had any problems until this week.  I have one employee with 2 entries-one is phantom and one is what I entered.  I can delete the one I entered but cannot delete the phantom. ????????? I have gone into employee file and nothing, also went into PROCESSING then TIME CARD ENTRY which pulls up nothing and STANDARD TIME CARD ENTRY which allows me to delete the one I entered but will not register the phantom one but sure enough is there on the payroll register when I print it. 

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    Cindy-

    It sounds like you have multiple direct deposit checks showing in the Direct Deposit Preview report.  To clear the Direct Deposit Preview Report, you need to create the direct deposit file, then void and reissue the direct deposit checks.  For full instructions, you can go to our Knowledge Base and search on article "Direct Deposit Preview report contains previously transmitted direct deposit checks" (73748) .

    Thanks,

    Coleen Graber

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