Sage BusinessWorks

I have 2021 SP11, what update should I get next?

I attempted to live chat.. it said pegg was unavailable. i called the help desk and there was not an option other than this to communicate with you. I am currently on SAGE BUSINESS WORKS, 2023 SP 4. The release notes do not seem to affect me. I am in…

How do I find out what versione of Sage I have?

Is the new service pack 3 still on hold and if so can I go ahead and still do my first 2024 payroll without it?

I need to process the first payroll for 2024 tomorrow. The 2023 SP3 has been paused due to issues. What happens if I run payroll before the service pack has been installed?

After Install 2021.17, I am receiving a Report Engine Error. Cannot find field OTEXHours - Native Error: 10350. Anyone else getting this error? I have already run the Database update.

I see the 2021 SP17 Release notes are available on the download portal but only 2021 SP16?

Yesterday we had a pop-up that said a Paya update was available. We updated and it failed during the process. After it failed, we tried a few times to process the update and it failed each time. Upon restarting the program we are now unable to retrieve…

Is Windows 11 go to go for the client PC ? Is MS Server 2022 good for the Server in a CS version ? I did look at all the docs online, and could not locate this information. Vince

When will 2021 SP13 be released? Thanks, Barbara McNary

Well folks, it's just about time for a new year, and while I write this today, it's December 21st of 2022. Currently the latest version of BW is 2021 SP11, and no new updates for version 2023 which is right around the corner. It's almost time to pass…

Server 2016 network enviroment Server is running BW 2021 SP10 Client PC - Win 10 all updates Fresh restart / OFF for 10 hours (not sleep mode) - BW 2021 client installed from server Upon running the BW2021 SP10 updator on the client computer this…

After uploading and installing the SP8 update BW will no longer open. I receive the following error message "Unable to start application OLE Server (server execution failed, Class ID:". This is the complete error message nothing is listed after the Class…

Looking for the 2022 updates for payroll. When is the new version with the 2022 payroll updates going to be released for download?

Installed SP6 but received an "Access is Denied" error msg about DBRegister which does not work now.

Windows 10 did an update overnight on my system. I only have one computer. This morning I can't get into my BW program. I can't get ahold of anyone at SAGE! Can someone tell me what to do. I have the latest BW program 2021 SP 6. Please help if you know…

Is BusinessWorks 2021 working now? At the beginning of the year I got an email not to install it because it might crash or something, I can't remember exactly.

IS Business Works SP1 A FULL VERSION OR JUST CHANGES?

Download and install of 2020 on the Server went without a hitch, when I went to do the Client Install on each user, all acted like it installed correctly; however, we receive the following error when attempting to launch on the standalone systems: _______…

So after two months I finally got my activation/Unlocking keys and serial numbers so I hurry and go to put them in and none of them work. Any ideas. We were using 2010 SBW and just upgraded to 2019 but while I've been waiting on the correct information…

I installed 2018 Businessworks SP1, but the federal payroll allowances and rates did not change. Will there be another service pack to install soon Thanks Fred

I'm wondering if there will be an update to address the Illinois State Income Tax increase. Now that we have a state budget, my payroll department is anxious to get everything set up. I didn't find any information so I thought I'd ask. Thanks! Heat…

I keep getting an error when trying to login to support.na.sage.com. Below is what it reads. Portal runtime error An exception occurred while processing your request. Send the exception ID to your portal administrator. Exception ID 08:43_26…

We are having our IT people install the latest service pack for BusinessWorks. Is it necessary to install each of the available service packs individually in order to get all of the updates/fixes, or can we just have them install the last one? The person…

Hi Kim or Payroll Question Answerer! One of my clients has hundreds (and hundreds and hundreds...) of employees. She finally printed her W-2s for them last week (from an archived company). She has yet to e-file the official forms to the UST. Is it okay…