• How can I link a live updating PDF to a Vendor?

    In the past I was able to do this. Basically I would go to Vendor Inquiry->Attachments (paperclip). In the attachment manager I would click "Create Object." Then I would click "Insert Object" and select a PDF file stored on my computer. The PDF file I…
  • Creating a new company from existing company to save the next 5 years

    We generally create a new company about every five years because Business Works only holds a maximum of 5 years of history. The person who handled this, has left. These are the instructions she left me and I want to make sure they are correct (we have…
  • cannot close the period due to "user is in that company" error

    New to Sage BW 2015. we have sage installed on Win 2008 r2. I've restarted the server a few times and no luck. I need to get this user's task unstuck. The task in question is :Enter invoices I've gone thru your help files hoping to kill the open file…
  • Closing The Month

    I have two questions regarding the month end close. First, we always back up the company before we close any of the modules. When we move on to closing each module it asks if we want to back it up. The person before me said it was not necessary since…
  • New computer - forms not printing right

    Hello! I got a new computer and loaded Sage Business Works. I imported my database so I had all current company information. However, when I printed an invoice it didn't print correctly. How do I upload the forms format from my old computer to my new…
  • Online Support Case has not been addressed

    Good Afternoon, We currently have two open support cases in New status (both revolving around AR> Sales Tax), how long is support's turn around time? One of the cases is a recurrence from a case created 10 days ago. Case Number: 8008312166
  • Why would Sage print and post checks to wrong date? Reports match check date, not system date.

    When we print checks, nothing is edited, we do not change the date, I accept all defaults once I confirm our check numbers match. However, on 7/2, the checks I printed were dated 6/30, the invoice selection and the cash requirements and the following…
  • Previous Year's Employee Hours Missing

    Hello, I've been working on a custom export where I need a list of employees that have worked over 500 hours for 2019. While testing, I run the report in my current year company and everything is great. I go back to my 2019 company file to run the custom…
  • Where to download Pervasive 10 SP3 Linux ODBC drivers?

    Does anyone have or know where to find Linux ODBC drivers for the Pervasive 10 SP3 database used by BusinessWorks?
  • Payroll Import

    I currently use BenefitMall payroll processing which has a General Ledger import file feature which I use to import the payroll. Unfortunately, BenefitMall is exiting the payroll processing business. I have a new payroll processor which I am considering…
  • Customer Transaction Import Files

    In trying to develop an Invoice Import template for our production environment, I have been testing it in our Sample Company in Bus Works (2019). I can't seem to get past a "unknown sales tax id" exception. I have attached the csv file and an image of…
  • How do I request chargable support regarding error messages when closing the general ledger?

    When closing the G/L during the Journal Header section one of 2 error messages are received. One is a Btreve Error 2 and the other is Btreve Error 19. If I keep clicking the OK eventually the G/L close finishes.
  • Part Number Labels

    Is there a way to print part number labels out of Sage Businessworks?
  • Database Backup Wizard slow after upgrading to BW2020

    We perform a backup at the end of each workday, and since upgrading our computers to Windows 10 and upgrading to BW 2020, the backup wizard can load for over 20 minutes! Has anyone come across this? How have you solved this issue?
  • automatic Sage BusinessWorks backup

    Since there is not an automatic Sage BusinessWorks backup. Is there a way to automatically log users off and do a manual folder backup?
  • After 2019 upgrade, my payroll import files do not balance. Is there a fix for this?

    After 2019 upgrade, my payroll import files do not balance. Is there a fix for this?
  • Sales Order Invoice import to BusinessWorks

    We are working with a new company still in Setup Mode. They have entered several sales orders and invoices in the system. It is my understanding the general ledger entries will not post in Setup. For other reasons, we may once again set up the company…
  • Inventory Serial Numbers

    We are working with a customer and setting up a new company with the old company inventory listing. We cannot find how to import serial numbers to the new company. Do serial numbers go with the part to the customer, or does each part keep a separate…
  • BW Inventory - importing price levels

    We are working with a new company set up. We have been able to import most information but are missing price levels in Inventory. Is there a way to set up a spreadsheet to populate price levels?
  • Error Message in Job Cost, Maintain Jobs

    Hi, I have 2 jobs in BW/JC/Jobs/Maintain Jobs that give the following error messages - I want to know how to delete these jobs.
  • Database Not Connecting

    FormerMember
    FormerMember
    When trying to connect to our database after updating from 2015 to 2019, the database was still a version 2013. When going through the database update I receive these error messages and cannot connect to the database. Any help would be appreciated.
  • Changing the fiscal year's end month

    FormerMember
    FormerMember
    I'm building a new company in order to change my fiscal year end from June to a calendar year. I have copied the old company and exported each month's journal entries (Jan '19 - June '19). Do I need to import just one month at a time - then close that…
  • Closed out incorrectly

    Hi there, I went to do my back up for the end of month and was in the IC module. I mistakenly typed in JUNE instead of MAY How can I reverse this to get back on track?
  • Data File Rebuild

    FormerMember
    FormerMember
    When doing a data file rebuild, is there a specific order that the modules need to be rebuilt and when doing the accounts payable module, does the cash management module need to be rebuilt also?
  • Pervasive PSQL Server Engine (64-bit) & Pervasive ODBC Engine Interface (64-bit) for Sage BusinessWorks 2019

    Ultimately, I need help getting Pervasive ODBC Engine Interface (64-bit). I also see that Pervasive PSQL v10 SP3 Server Engine (32-bit) may not be the latest available. Can I upgrade to a newer Pervasive PSQL Server Engine that's 64-bit. Ideally…