• What method do others use for automatic full back-up of BW?

    We recently discovered the remote back-up system we use has only been doing incremental back-ups of Businessworks. We have been told that full back-ups are necessary if we need to restore BW at some point. How are other users handling doing full back…

  • old businessworks data

    I am a computer consultant.  We had a customer come to us with data from an old BusinessWorks program.  We can no longer access the program, but I have the data.  They are being audited and need some reports generated.  Is there a way I can get this older…

  • SageBW 2015 repair Pervasive

    Hello All!

    I am trying to repair Pervasive and finding that the .MSI file is missing. 

    I've read that Pervasive is now called Actian? Is that correct? 

    Question is how do i search for PervasivePSQLv10Server_x86.msi? 

    Am i searching for Actian now? Can…

  • export payroll from one company to another error

    When exporting my payroll from one company to another I'm getting an export error.  It says invalid account number.  This didn't happen until I did month end.  How do I correct this problem

  • Custom Export Inventory Part Images

    We would like to be able to export inventory part customer prices and images to be uploaded to a website/shopping cart.  In AR, I am choosing Transfer, Custom Export.  I select the AR Customer Prices file, and include <icpart>ImageType and <icpart>Image…

  • AP Closing Issue

    An out-of-state BusinessWorks user contracted me to upgrade their BusinessWorks from version 2015 to 2021.  They did not return any of my phone calls or give me any details, such as where the backups are stored.  Over the weekend, the IT person and I muddled…

  • Import File Path

    Recently upgraded and the path for the invoice import and the receivable import in the AP and AR mods changed.  The last two characters have been removed.  I can manually add them, but how do a correct the path and save it.


  • BW 4.0

    Hi - I know this is a long shot....my wife keeps our small co books in BW 4.0 running on XP Pro. PC got fried.  Backups were going to a flash drive but after reinstalling 4.0 on another XP machine and attempting to restore a backup - BW is looking for…

  • Need help restoring files to BW 2019.

    I am trying to restore files for BW 2019. I selected File>Restore>Next>selected the file on the left & it does not auto-fill the Restore File Name. I selected Next and it shows this error "The specified file selection 0 is invalid, please try again".…

  • Report writer or other data tools within BusinessWorks

    Hi All, 

    We recently acquired a company running sage BusinessWorks and haven't had a lot of success in terms of extracting data out of their environment.  We will be migrating to our ERP system and will need all key master data as well as transactional…

  • Getting the below error in BW Sage 2015

     I did some searching on your site and see that KB 39468 may assist in resolving this issue but cannot locate where your KB's are stored. 
    And, if someone has insight into this error, please advise. 

    Is this a firewall error or possible port issue? 

  • Mass updates?

    We use Sage Business Works.  Previously we were told we could not update mass records without hiring Sage.  We have thousands of inventory, vendor and customer records that need changes and are currently processing them 1-by-1.  Is there a mass update now…

  • Import Invoice With Multiple Line Items

    I see how to create a CSV file to import invoices, but it seems to only import a total value.  Is it possible to import an invoice with multiple line items?

  • How can I link a live updating PDF to a Vendor?

    In the past I was able to do this. Basically I would go to Vendor Inquiry->Attachments (paperclip). In the attachment manager I would click "Create Object." Then I would click "Insert Object" and select a PDF file stored on my computer. The PDF file I…

  • Creating a new company from existing company to save the next 5 years

    We generally create a new company about every five years because Business Works only holds a maximum of 5 years of history.  The person who handled this, has left.  These are the instructions she left me and I want to make sure they are correct (we have…

  • cannot close the period due to "user is in that company" error

    New to Sage BW 2015. we have sage installed on Win 2008 r2. I've restarted the server a few times and no luck. 
    I need to get this user's task unstuck. The task in question is :Enter invoices

    I've gone thru your help files hoping to kill the open…

  • Closing The Month

    I have two questions regarding the month end close.

    First, we always back up the company before we close any of the modules.  When we move on to closing each module it asks if we want to back it up.  The person before me said it was not necessary since…

  • New computer - forms not printing right

    Hello! I got a new computer and loaded Sage Business Works. I imported my database so I had all current company information. However, when I printed an invoice it didn't print correctly. How do I upload the forms format from my old computer to my new…

  • Online Support Case has not been addressed

    Good Afternoon, 

    We currently have two open support cases in New status (both revolving around AR> Sales Tax), how long is support's turn around time? One of the cases is a recurrence from a case created 10 days ago.

    Case Number: 8008312166

  • Why would Sage print and post checks to wrong date? Reports match check date, not system date.

    When we print checks, nothing is edited, we do not change the date, I accept all defaults once I confirm our check numbers match. However, on 7/2, the checks I printed were dated 6/30, the invoice selection and the cash requirements and the following…

  • Previous Year's Employee Hours Missing

    Hello, I've been working on a custom export where I need a list of employees that have worked over 500 hours for 2019. While testing, I run the report in my current year company and everything is great. I go back to my 2019 company file to run the custom…

  • Where to download Pervasive 10 SP3 Linux ODBC drivers?

    Does anyone have or know where to find Linux ODBC drivers for the Pervasive 10 SP3 database used by BusinessWorks?

  • Payroll Import

    I currently use BenefitMall payroll processing which has a General Ledger import file feature which I use to import the payroll.  Unfortunately, BenefitMall is exiting the payroll processing business.  I have a new payroll processor which I am considering…

  • Customer Transaction Import Files

    In trying to develop an Invoice Import template for our production environment, I have been testing it in our Sample Company in Bus Works (2019).  I can't seem to get past a "unknown sales tax id" exception.  I have attached the csv file and…

  • How do I request chargable support regarding error messages when closing the general ledger?

    When closing the G/L during the Journal Header section one of 2 error messages are received.  One is a Btreve Error 2 and the other is Btreve Error 19.  If I keep clicking the OK eventually the G/L close finishes.