Tina Stabler-

That is very unusual.  I have not heard of a check being voided multiple times (and with different dates!).  If that is the case, I would have you use the Help, Live Chat from the program to work directly with a support analyst to further troubleshoot this issue with you.

Sincerely,

Coleen

So when you say that it "voided twice" are you saying that you can see the debit in the Cash account in the GL twice?  Make a BACKUP and then try running the REBUILD option in all modules.  Sometimes this will fix it.  Otherwise we need to look at the GL to see if the balances are correct- example - check the debits and the credits and make sure that the total is actually the balance of the debits and credits.  If this is out of balance then you will need to contact SAGE support as stated to get their Senior analyst to go into the data itself and make the correction.

I issued a vendor check which got lost in mail, we are talking a couple months. So I stopped payment on that check and voided in Sage for Aug 18 and issued a new check. That very same day the vendor advised they just received the original check and sent it for deposit. I was able to cancel the stop pay and voided the 2nd check. Then I used “Enter Payment” to essentially repost the original check # (unvoid it). But I forgot to uncheck the VOID radio button so the original check was voided again for the original issue date in May. The Detail Report for that vendor showed the check voided on two different dates. 

I haven’t checked the GL but will once I’m in the office Monday. Thank you