Recently upgraded and the path for the invoice import and the receivable import in the AP and AR mods changed. The last two characters have been removed. I can manually add them, but how do a correct the path and save it.
David
Coleen, Your links for the last few posts, don't take you to the correct page (Error). The ID is missing when the page launches.
you have to login to the SAGE Knowledgebase and then type in the search box 107979 and then it will come up
Thanks Vince for the heads up on problems with the link. Here is another link that I tested and works. Let me know if you has any issues.
https://support.na.sage.com/selfservice/viewdocument.do?externalID…
What did you upgrade - the software or the hardware? If the path changed it was because the install path was changed. Once you do it once - It should stay that way though. Have you done the import more than once after the upgrade?
On February 8 we upgraded the software to the current version, I upload every day, it does not stick for AP or AR.
David-
There is a reported issue regarding the import path that our engineers are reviewing for further research. There is an article in our Knowledge Base "The import task shows an invalid path hen importing in 2021" Here is the link to that article:
https://support.na.sage.com/selfservice/viewdocument.do?externalID=107979
Sincerely,
Coleen
Coleen, Your links for the last few posts, don't take you to the correct page (Error). The ID is missing when the page launches.
you have to login to the SAGE Knowledgebase and then type in the search box 107979 and then it will come up
Thanks Vince for the heads up on problems with the link. Here is another link that I tested and works. Let me know if you has any issues.
https://support.na.sage.com/selfservice/viewdocument.do?externalID=107979
Thank you DeeDee! Yes - if the link does not work for any reason, I did give the article title and number, so you can always go to the Knowledge Base and search on the article title and or number provided.
I was logged in to the KB, the URL was supposed to take a user to the article
Yes I understand - It looks like Coleen is on it and has sent a new URL that works. I was just letting you know in case she wasn't able to respond quickly. She is extremely busy (lol) Good luck
*Community Hub is the new name for Sage City