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6 tips to be sure you are contacting “the real Sage” for software assistance

Sage BusinessWorks product support can only be initiated via live chat or by opening a ticket on the Sage Customer Portal.

Follow the tips here to make sure you always have the official Sage product resources and contact information at your fingertips!

The websites listed below are official Sage sites.

  • Sage: 
  • Sage University:
  • Sage City:
  • Sage Knowledgebase:
  • Sage Support Resources website:
    Located in Sage City (the official Sage online community), this is an easy-to-remember URL for finding official assistance for Sage solutions—including links to items like support forums, Sage Knowledgebase articles, Sage University training, and Chat assistance.

You can always navigate to any of these assets directly from the “Sage Support Central” area of if you are unsure of the URL.