When is the last time you updated your Sage BusinessWorks Authorized Support contacts?

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To ensure prompt support it is critical to have your Sage Authorized Contacts up to date.

To ensure that access to services and account information is limited to approved parties only, Sage requires changes to authorized contacts for customer accounts be requested vie email by a previously authorized person. To authorize a new contact on your account, please follow the steps below:

  • A person who is currently on the authorized contact list must complete the authorized request form, see How do I add, edit or remove an authorized contact on my Sage account?
  • Email the completed form to [email protected]
  • We may contact you to perform additional authentication in order to finalize the changes to your account, if we are unable to verify using the information in the email
  • Note: Email address is required for all Sage account access authorizations

Important note regarding the Customer Portal and your payment details:

Please be advised that only the primary account contact can update payment details. Each account with Sage only has ONE primary account contact.

If you are the primary account contact, and the Customer Portal website instructs you to contact yourself, please call us at 866-996-SAGE (7243).

If you have any questions about your renewal, alternate payment methods, or would like to change your plan, please contact us on our live customer support Chat, call us at 866-996-SAGE (7243), or visit our FAQ Resources page at Sage.com/Resources.